Terms & Conditions
Terms and Conditions for General App Use
Effective Date: 11.2023
1. Acceptance of Terms and Conditions
By downloading, accessing, or using the Autowash app (the "App") provided by Autowash Management LLC, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use the App.
2. Use of the App
2.1. Eligibility: You must be of legal age to enter into a contract and have the legal capacity to use the App. If you are using the App on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.
2.2. User Account: Some features of the App may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.3. Prohibited Activities: You agree not to engage in any of the following activities while using the App:
Violating any applicable laws or regulations.
Using the App for fraudulent or unauthorized purposes.
Harassing, threatening, or harming other users or Autowash's employees.
2.4 Connectivity: Autowash is not responsible for lack of cell phone coverage or connection limitations that may prevent use on any given day. Refunds or credits will not be provided due to poor cell phone connectivity or other personal device limitations.
3. Purchases and Payments
3.1. Product Listings: The App may display products available for purchase. Product descriptions, prices, and availability are subject to change without notice.
3.2. Payment Information: You must provide valid payment information to Autowash for purchases made through the App. You authorize Autowash to charge your chosen payment method for all applicable fees.
3.3. Discounts and Coupons: No refunds or credits will be provided for any discounts or coupons. Discounts and Coupons have no cash value. Additional member benefits and offers, including free offers, are subject to availability and continued membership good standing. Some discounts may be applicable only to new users. Promotions that indicate a monthly price are deemed to be a dollar amount subtracted from the current membership pricing. For Lifetime discounts, the coupon or discount off the current membership pricing is forever, however the base price is always subject to adjustments as necessary but not without notice.
3.4. Membership Use: Various membership plans are available for purchase through the app. As an Autowash App member, you understand that your payment information will automatically be charged each month until the Membership is canceled or terminated. Each month, you will receive an email reminding you of the monthly membership. An email notification will also be provided if the amount changes, in which case Autowash will provide at least a 30-day notice (but no more than 60 days) prior to payment being collected. Additional terms for membership are available here.
3.5. Pay-Per-Wash Use: The Autowash Pay-Per-Wash feature is not part of the Membership, and purchases using this feature are not refundable. Members who use the Pay-Per-Wash feature acknowledge that they are choosing to purchase additional wash codes beyond the 1 wash per day included in the membership and will be charged for each wash they purchase using the card on file.
3.6. Loyalty Use Program: All customers, including subscription-based members and pay-per-wash retail users, are automatically enrolled in the Autowash Loyalty Rewards program upon completion of account setup within the app. Autowash Clean Credits are earned at a consistent rate in relation to qualified in-app spending. Additional terms for the loyalty program are available here.
3.7. Fleet or Commercial Use: The app may not be used for Fleet services without express permission from Autowash. Once permission is obtained, users must use the Fleet program within the app. Members of the fleet program should contact their company’s specific fleet manager for any issues with their account. It is the responsibility of the Fleet Manager to maintain the member list of their Fleet Account. Additional terms for the fleet program are available here.
3.7.1. Ride Share Use: Taxis, limos, app-based transportation services (including but not limited to Uber and Lyft), and other professional transportation vehicles may be limited. This membership is not to be used by businesses to increase personal profit.
3.8. Order Confirmation: An order through the App constitutes an offer to purchase the product(s). Appropriate shipping information must be provided. Autowash reserves the right to accept or reject any order. Order confirmation does not signify acceptance of your offer.
3.9. Availability: Not all product offerings or services may not be available at all Autowash locations. Autowash reserves the right to close locations due to inclement weather, holidays, equipment maintenance, unforeseeable natural disasters, governmental requirements, location upgrades, or any other reason to maintain the facilities as a going concern.
4. Refunds and Credits
4.1. Refunds: Autowash will make reasonable efforts to address any wash concerns promptly. Retail washes that are completed as intended will not be issued refunds for any reason.
4.2. Credits: Referral credits have no cash value and are not redeemable for cash. The Clean Credits and the Referral promotion are only available in the app.
4.3. Returns: Please refer to Autowash's Return Policy for information on returns, exchanges, and refunds specific to retail goods.
5. Privacy and Data Security
5.2. Security: You are responsible for maintaining the security of your account credentials and ensuring the confidentiality of your account information. The app is per user and a user’s 1 (single) mobile device. Sharing login information across multiple devices is prohibited. No more than 1 device per user is permitted.
5.3. Consent to Receive Electronic Communications: Autowash (“we”) may need to provide you with certain communications, advertisements, notices, agreements, billing statements, or disclosures in writing (“Communications”) regarding your Membership or our other products or services. Providing your email address and accepting these terms and conditions confirms your ability and consent to receive Communications electronically, rather than in paper form. You have the right to receive any Communication in paper form. To request a paper copy of any Communication at no charge, please write to us at 9525 E. 40th Avenue, Ste 110, Denver, CO 80238 attention: Autowash App, specifying the Communication you would like to receive. You may withdraw your consent to receive electronic Communications at any time, by writing to us at the address above.
Marketing Messages and Account Notifications via SMS - Autowash may send marketing messages. Marketing messages contain offers, promotions and deals related to Autowash services. Autowash may also send messages related to your account, including payment method updates and other account related information. Message frequency varies.
Our marketing and account update text messages are intended for subscribers over the age of 16 and are delivered via USA short code 97412. Message and data rates may apply.
Customer Service messages are sent from 3039279061. Message and data rates may apply.
This service is available to persons with text-capable phones subscribing to carriers including AT&T, Verizon Wireless, T-Mobile®, Sprint, Virgin Mobile USA, Cincinnati Bell, Centennial Wireless, Unicel, U.S. Cellular®, and Boost. for help, email firstname.lastname@example.org, or call +1 3039279061.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at email@example.com or call 303-927-9061.
Carriers are not liable for delayed or undelivered messages.
6. Changes to Terms and App
Autowash reserves the right to change these Terms and the App at any time, with notice to you. Continued use of the App after such changes constitutes your acceptance of the modified Terms.
7.1. Membership Cancellations: Deleting or otherwise removing the app from your mobile device is NOT considered a cancellation request for memberships. Refunds will not be provided for users who simply delete the app and do not follow the cancellation process outlined in the membership terms and conditions.
7.2. Autowash Service Termination: Autowash reserves the right to terminate or suspend any products, offerings, or services available in the app at any time and for any reason.
7.3. Autowash App Termination: Autowash reserves the right to terminate or suspend your access to the App at any time for violations of these Terms or for any other reason determined by Autowash.
8. Disclaimer of Warranties
8.1. APP Warranties: The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
8.2. VEHICLE ATTACHMENTS AND CAUTIONS during wash use: Users are responsible for taking care to observe all caution signs and warnings at Autowash locations, including but not limited to signage regarding automobile accessories and attachments. Users will be held liable for damage caused to Autowash locations for failure to obey all signage. Failure to comply with site signage will result in immediate cancellation of membership.
Users washing a vehicle with attachments exceeding 6 inches must only use the Essential wash level or use Self-Serve. This includes vehicles with rear-mounted tires, such as Jeep Wranglers, FJ Cruisers, Mercedes G-Wagon, etc.
Users washing a vehicle with attachments exceeding 10 inches must NOT use any automated machinery and should only use the self-serve options.
Autowash is not responsible or liable for damages, real or implied, from users using the app membership to wash their vehicles beyond the amount paid for the subscription during the month of the incident in question.
Autowash is not responsible for the loss of a daily code due to unforeseen equipment malfunction, user error, other customer user errors, etc.
9. Limitation of Liability
To the maximum extent permitted by law, Autowash shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages or any loss of profits or revenues arising out of or related to your use or inability to use the App.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the said courts, and you consent to the personal jurisdiction of such courts.
11. Contact Information
If you have any questions or concerns about these Terms, please contact Autowash at firstname.lastname@example.org.
By using the App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.