Terms & Conditions
As an Autowash App member, you understand that your credit card will automatically charge each month until the Membership is canceled or terminated. Each month you will receive an email reminding you of the monthly membership. Email notification will also be provided if the amount changes, in which case Autowash will provide at least 30-day notice (but no more than 60-day) prior to payment being collected.
The Autowash Pay-Per-Wash feature is not part of the Membership and purchases using this feature are not refundable for Membership or reimbursement. Members that use the Pay-Per-Wash feature acknowledge that they are choosing to purchase additional wash codes beyond the 1 wash per day included in the membership and will be charged for each wash they purchase using the card on file.
Discounts or Coupons
No refunds or credits will be provided for any discounts or coupons. Discounts and Coupons have no cash value. Additional member benefits and offers, including free offers, are subject to availability and continued membership good standing. Some discounts may be applicable only to new users. Promotions that indicate a monthly price are deemed to be a dollar amount subtracted from the current membership pricing. For Lifetime discounts, the coupon or discount off the current membership pricing is forever, however the base price is always subject to adjustments as necessary but not without notice.
Plan Levels
Basic Club – includes the bottom level wash (Essential Level or Express Level) car washes at any location. The plan also includes unlimited vacuums at all locations.
The Autowash Membership – includes 1 vehicle wash per day, any wash level, every day including self-serve wash bays. The plan also includes unlimited vacuums & dog washes. In addition, this plan includes a complimentary exterior detail, the “Member Special” available at the Autowash Detailing Centers or 1 Clay & Seal kit (subject to availability).
Family Plan – allows members to add additional users to an account. Family Plan members are subject to the terms of the primary plan.
Cancellations
Cancellations must be received before the renewal of the next billing date; otherwise, you may be charged for that month and the cancellation will not be effective until the following billing date.
To cancel your membership call or text (303) 927-9061 or send an email to info@autowashco.com If you are unable to reach a representative by phone, leave a voicemail with your name, membership email, and phone number so that we can process the request. Memberships can only be canceled by speaking with a representative or sending a text or an email and receiving the cancellation confirmation.
Email requests must be received 24 hours before the billing to guarantee the cancellation is processed in time. The fastest and easiest way to cancel is to call and speak with a representative.
Deleting or otherwise removing the app from your mobile device is NOT considered a cancellation request and refunds will not be provided for users who simply delete the app and do not follow the cancellation process above.
Refunds
Autowash may issue refunds pro-rata if the benefits of the membership have not been used in the current billing period or term. If the membership has been used during the current billing period (by pulling 2 or more codes), refunds will not be issued. Any usage during the billing period may reduce any amount to be refunded.
Multiple Devices
The membership app is per user and a user’s 1 mobile device. Sharing login information across multiple devices is prohibited, no more than 1 device per user is permitted. App membership may not be used for Fleet services without express permission from Autowash and must use the Fleet program within the app.
Fleet Users
Fleet Accounts are managed by the Fleet Manager. Members of the fleet program should contact their fleet manager for any issues with their account. It is the responsibility of the Fleet Manager to maintain the member list of their Fleet Account.
Family plans
See Family Plan terms here
Users with a ‘false’ email, alternate email, or misspelled email combined with use of the benefits of the membership, agree to all the terms and conditions of the app whether received or not. You have declined your opportunity to receive receipts and you agree to hold Autowash harmless for any act connected to the use of the app or Autowash facilities.
Autowash is not responsible for duplicate accounts created by users. We will do our best to discover similar emails, however No refunds will be given for charges resulting from multiple accounts with different email addresses. Any overpayments on a single email account will be credited to that account as a paid-in-advance credit and will not be refunded.
Ride Share
Taxis, limos, app-based transportation services (including but not limited to Uber and Lyft) and other professional transportation vehicles may be limited; Autowash may terminate a Membership upon a violation of these terms and conditions. Usage of more than 10 washes in a month is prohibited for Ride Share and other business services. This membership is not to be used by businesses to increase personal profit.
Autowash reserves the right to limit membership usage to 10 washes per month during extreme drought conditions as dictated by the state. Please respect the environment.
Autowash is not responsible for lack of cell phone coverage or connection limitations that may prevent use on any given day. Refunds or credits will not be provided due to poor cell phone connectivity or other personal device limitations.
The Membership cannot be combined with other offers, discounts, prepaid washes, or gift cards.
Autowash reserves the right to close locations due to inclement weather, holidays, equipment maintenance, unforeseeable natural disasters, governmental requirements, location upgrades, or any other reason to maintain the facilities as a going concern.
Referral credits have no cash value and are not redeemable for cash. The Referral promotion is only available in the app. Members who join without using a referral code do not qualify to receive the promotional discount or credit.
CAUTION - VEHICLE ATTACHMENTS
Users are responsible for taking care to observe all caution signs and warnings at Autowash locations, including but not limited to signage regarding automobile accessories and attachments. Users will be held liable for damage caused to Autowash locations for failure to obey all signage. Failure to comply with site signage will result in immediate cancellation of membership.
Users washing a vehicle with a rear-mounted tire such as Jeep Wranglers, FJ Cruisers, Mercedes G-Wagon, etc. must only use the Essential wash level or use Self-Serve.
Autowash is not responsible or liable for damages, real or implied, from users using the app membership to wash their vehicles beyond the amount paid for the subscription during the month of the incident in question.
Autowash is not responsible for the loss of a daily code due to unforeseen equipment malfunction, user error, other customer user errors, etc.
Autowash reserves the right to modify or cancel this program and the Membership at any time.
CONSENT TO RECEIVE ELECTRONIC COMMUNICATIONS
Autowash (“we”) may need to provide you with certain communications, advertisements, notices, agreements, billing statements, or disclosures in writing (“Communications”) regarding your Membership or our other products or services. Providing your email address and accepting these terms and conditions confirms your ability and consent to receive Communications electronically, rather than in paper form. You have the right to receive any Communication in paper form. To request a paper copy of any Communication at no charge, please write to us at 7005 E. 46th Avenue Drive B, Denver, CO 80216 attention: Autowash App, specifying the Communication you would like to receive. You may withdraw your consent to receive electronic Communications at any time, by writing to us at the address above.
Marketing Messages and Account Notifications via SMS - Autowash may send marketing messages. Marketing messages contain offers, promotions and deals related to Autowash services. Autowash may also send messages related to your account, including payment method updates and other account related information. Message frequency varies.
Our marketing and account update text messages are intended for subscribers over the age of 16 and are delivered via USA short code 97412. Message and data rates may apply.
Customer Service messages are sent from 3039279061. Message and data rates may apply.
This service is available to persons with text-capable phones subscribing to carriers including AT&T, Verizon Wireless, T-Mobile®, Sprint, Virgin Mobile USA, Cincinnati Bell, Centennial Wireless, Unicel, U.S. Cellular®, and Boost. for help, email info@autowashco.com, or call +1 3039279061.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@autowashco.com or call 303-927-9061.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy: www.autowashco.com/privacy.
Family Plan
The Autowash Family Plan allows you, the Member to add additional family users to your account at a reduced rate from the full subscription pricing.
By using the Family Plan, family users who are added to your account will be able to use your membership including the daily wash allowance. In addition to the daily wash, family users will be able to purchase additional washes. By adding family users to your membership account, you give them express permission to use the wash and/or pay for additional services using your payment method on file and you agree to be responsible for any transactions created by your family plan.
The Family Plan is subject to the 1 car wash per day limit for the family. Each family user added to the account will have access to the use the car wash. That means that all members of the family plan share the single ‘free’ wash per day. Once the first member of the family plan uses the daily free wash, the remaining users of the family plan will need to either purchase additional washes to use it on the same day or wait until the following day to use the daily wash. The daily wash clock resets at 12:00am each night.
Member deals are per family membership, some deals may be limited to 1 redemption per Family.
Each user is required to comply with the safety signage and app agreements whether displayed at the car wash or in the mobile app.
Family members will be able to purchase additional washes in a day at the current Member Pricing Discount of 30% from the current pricing.
The addition of a family user to your Membership will result in a prorated increase in your monthly amount and will be calculated and presented to you before finalizing the transaction.
Pay-Per-Wash transactions are also presented to the user with the discount applied before finalizing the transaction. Until the Purchase button has been selected, users may exit/cancel out of the process at any time by hitting the back button on their device or selecting a back arrow.
No refunds will be given for pay-per-wash transactions.
You may remove a family user at any time and the fee will be automatically prorated by the payment processor.
Users who already have a pre-existing subscription may not be added to the Family Plan while that subscription is active. Refunds will not be provided for cancelled membership subscriptions under the normal terms and conditions of that membership.
The terms of the family plan are superseded by the overall Autowash Terms and Conditions already agreed to.